Privacy Policy

Last updated: 31 August 2026

This policy explains what personal information GTrack Online collects, why we collect it, and what choices you have. It applies to gtrackonline.com and to orders placed through our store.

Who we are

GTrack Online sells vehicle GPS tracking devices, smartphones, and consumer electronics.

Information we collect

• Order details: name, billing and shipping address, email, phone number, and what you bought.
• Account details: if you create an account, your username, password (stored encrypted), and saved addresses.
• Payment details: handled by our payment provider. We receive a confirmation and the last four digits of the card. We do not store full card numbers on our servers.
• Messages: anything you send us by email, contact form, or phone.
• Technical data: IP address, browser type, device type, pages viewed, and referring site.

Why we use it

• To process, ship, and track your order.
• To answer sales and support questions.
• To handle returns, warranty claims, and refunds.
• To prevent fraud and keep the store secure.
• To send order emails, and marketing emails only if you opt in.
• To meet tax, accounting, and legal obligations.

Who we share it with

We do not sell your personal information. We share it only with providers who help us run the store, and only as much as they need:

• Payment processors, to take payment.
• Shipping carriers, to deliver your order.
• Hosting and email providers, to run the website and send order messages.
• Analytics providers, to understand site traffic.
• Law enforcement or regulators, where the law requires it.

Cookies

Cookies are small files stored by your browser. We use them to keep items in your cart, keep you signed in, remember your preferences, and measure site traffic. You can block or delete cookies in your browser settings, but parts of the store, including checkout, may stop working.

GPS devices

We sell GPS tracking hardware. We do not operate the tracking platform for your device and we do not collect or store the location data your device produces. That data is handled by the device's own platform or app under its own privacy terms. Please read them before you activate a device.

How long we keep data

Order and invoice records are kept for 7 years to meet tax and warranty requirements. Support emails are kept for 3 years. Marketing contacts are kept until you unsubscribe. Account data is kept until you ask us to close the account.

Your choices

• Ask for a copy of the personal data we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your data, where we are not required to keep it.
• Unsubscribe from marketing email at any time using the link in the email.

To make a request, email info@gtrackonline.com. We reply within 30 days and may ask you to confirm your identity first.

Security

The site uses SSL encryption, and access to order data is limited to staff who need it. No online system is completely secure, so we cannot promise absolute protection.

Children

Our store is not intended for children under 16. We do not knowingly collect their data. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this policy. The date at the top shows the current version, and continued use of the site means you accept the update.

Privacy contact

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Terms & Conditions

Last updated: 31 August 2026

These terms cover your use of gtrackonline.com and any order you place with GTrack Online. By using the site or buying from us, you agree to them.

Orders

Placing an order is an offer to buy. A contract is formed when we send you a dispatch confirmation, not when you receive the order confirmation. We may refuse or cancel an order if the item is out of stock, the price or description was wrong, payment fails, or we suspect fraud. If we cancel after payment, we refund you in full.

Prices and payment

• Prices are shown in US dollars (USD) and may change without notice.
• Taxes, duties, and shipping are added at checkout where they apply.
• Payment is taken in full at checkout through our payment provider.
• If an item is listed at an obviously wrong price, we will contact you before shipping and you may cancel.

Shipping and delivery

Orders placed before 3:00 PM EST on a business day ship the same day. Delivery times given by carriers are estimates, not guarantees. Risk passes to you on delivery. Check the package on arrival and tell us within 48 hours if anything is damaged or missing.

Products

We sell genuine, sealed, warranty-backed devices. We do not sell refurbished units as new. Photos and specifications are provided by manufacturers, and small differences in packaging, firmware version, or accessories may occur.

Returns and refunds

• You may return an unused item in its sealed original packaging within 30 days of delivery.
• Email support@gtrackonline.com for a return authorisation before sending anything back.
• Return shipping is paid by you unless the item is faulty or we sent the wrong product.
• Refunds are issued to the original payment method within 10 business days of us receiving the return.
• Activated SIM cards, redeemed subscription codes, and opened software are not returnable.

Warranty

Products carry the manufacturer's warranty, normally 12 months from delivery. Warranty does not cover physical damage, water damage, incorrect installation, unauthorised repair, or normal wear. Start a claim by emailing support@gtrackonline.com with your order number and a description of the fault.

Lawful use of GPS trackers

Laws on tracking devices differ by country, state, and situation. You are responsible for using any device you buy from us legally. In general, you may track a vehicle you own or a fleet you operate with the required notice to drivers. Tracking a person or a vehicle without the legal right to do so may be a criminal offence.

Device services and connectivity

Some devices need a SIM card, data plan, or subscription to a third-party tracking platform. These services are provided by others under their own terms and pricing. We do not control their coverage, uptime, or accuracy, and location data can be affected by signal conditions, buildings, and weather.

Accounts

Keep your password private. You are responsible for activity under your account. Tell us at once if you think someone else has access. We may suspend an account used for fraud or abuse.

Acceptable use

Do not attempt to break into the site, scrape it, upload malicious code, or resell our content. All text, images, and logos on this site belong to GTrack Online or its suppliers and may not be copied without written permission.

Limitation of liability

To the fullest extent the law allows, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses such as lost profit, lost data, vehicle theft, or missed recovery of a tracked asset. Nothing here removes rights you have under consumer law that cannot be excluded.

Governing law

These terms are governed by the laws of the State of New Jersey, United States, and disputes will be handled by the courts of New Jersey.

Changes

We may update these terms. The version published when you place an order is the one that applies to it.

Contact

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