Refund & Returns Policy

Last updated: 31 August 2026

We want you to be happy with what you buy from GTrack Online. If something is not right, this page explains how to return it and how refunds work.

Return window

You have 30 days from the delivery date to request a return. Requests made after 30 days can only be handled as a warranty claim.

What we accept

• Unused items in the original sealed packaging, with all accessories, manuals, and free gifts included.
• Faulty or dead-on-arrival devices.
• Wrong item shipped, or an item that does not match its description.
• Items damaged in transit, reported within 48 hours of delivery.

What we cannot accept

• Activated SIM cards and redeemed subscription or activation codes.
• Opened software and downloadable products.
• Devices with physical or water damage, or signs of unauthorised repair.
• Items installed in a vehicle and removed, where the packaging or device shows wear.
• Items missing serial numbers, security seals, or original packaging.
• Items bought as clearance or final sale, where the listing says so.

How to start a return

1. Email support@gtrackonline.com with your order number, the item, and the reason. Photos help for damage or faults.
2. We reply within one business day with a Return Authorisation number and the return address.
3. Pack the item securely, write the RA number on the outside, and ship it with a tracked service.
4. Send us the tracking number.

Who pays return shipping

Reason for return	Return shipping
Faulty or dead on arrival	We pay
Wrong item sent by us	We pay
Damaged in transit	We pay
Changed your mind	You pay
Ordered the wrong model	You pay

Refunds

Once your return arrives, we inspect it within 3 business days. If it is approved, we refund to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show the money.

• Approved returns are refunded in full for the item price.
• Original shipping is refunded only when the return is our fault.
• If a return is rejected, we send the item back to you at your cost and explain why.

Exchanges

The fastest way to swap a model is to return the original for a refund and place a new order. If you would rather exchange directly, tell us when you request the return and we will arrange it.

Cancelling an order

Email or call us as soon as possible. If the order has not shipped, we cancel it and refund you in full. If it has already shipped, treat it as a normal return once it arrives.

Warranty claims after 30 days

Devices carry the manufacturer's warranty, normally 12 months from delivery. Warranty covers manufacturing faults, not physical damage, water damage, wrong installation, or normal wear. Email support@gtrackonline.com with your order number and a description of the fault, and we will guide the repair or replacement.

Late or missing refunds

Check your bank statement and contact your card issuer first, as processing time varies. If it still has not arrived after 10 business days from our confirmation, email support@gtrackonline.com and we will trace it.

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